Term & Conditions

TERMS & CONDITIONS

Thank you for accessing/shopping at CBStory.com. This site is owned by Craftin Brands LLP (hereinafter referred to as CBStory.com). By accessing, shopping on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes. At CBStory.com, we try our best to create a space where you can explore and shop for all your favorite things in a safe and secure environment. All products and information displayed on CBStory.com constitutes an “invitation to offer”. CBStory.com reserves the right to accept or reject your offer. Your order for purchase, constitutes your “offer” which shall be subject to the terms and conditions as listed below.

1. Eligibility to use our site

Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are “incompetent to contract”, within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. CBStory.com reserves the right to terminate your access to the Site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872.

2. Membership

Although it’s not essential to have an account to shop with CBStory.com, you can shop as a guest. As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site’s registration form. Registration where prohibited under any law shall be void. CBStory.com reserves the right to revoke or terminate your registration for any reason at any time, without notice.

3. Electronic Communications

When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.

4. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to CBStory.com directly or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively referred to “Comments”) will remain CBStory.com property. Such disclosure, submission or offer of any comments shall constitute an assignment to CBStory.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments,thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. CBStory.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. CBStory.com is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

CBStory.com does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the Site. You grant CBStory.com the right to use the name that you submit in connection with any of the posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify CBStory.com and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party.

5. Accuracy of Content/ Information of Products on the Web Site

While CBStory.com strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, CBStory.com shall have the right, on our sole discretion, to modify the price of the products, or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event.

Pin Codes Covered: We currently deliver to most pin codes in India. If you want to confirm your pincode, please mail us at hello@craftinbrands.com.
Delivery Charges: Shipping is free for all prepaid orders above INR 1000 and for Cash On Delivery orders, we charge INR 50 as handling charges (non-refundable) shipped within India, a standard Shipping Charge of Rs. 95 (non-refundable) will be applicable to all orders under Rs. 1000. for international shipping, we charge INR 1500 for orders under INR 20000. For orders above INR 20000, we provide free shipping worldwide. Please write to us at hello@craftinbrands.com in case of any queries
General Delivery Time: All orders usually take a delivery time of 3-10 working days (all days except Sundays and Public holidays) within India, from the purchase date. For international orders, please expect delivery in 12-20 working days. We understand that there are times when you order for a specific occasion and want the delivery to be made immediately. For times like those, we do offer 48-hour shipment based on available capacity. For this, please write to us at hello@craftinbrands.com and we will try to make it happen. Please note, an extra surcharge of INR 199 per product would be levied for the same.
Exchange/Return/Cancellation Policy
Our return/exchange policy is extended only when goods to be returned are in a resalable condition with price tags intact and a valid receipt
Full Price Standard Merchandise
Return/Exchange has to be initiated within 7 days of receipt of product. You have to email at hello@craftinbrands.com from your registered email id to trigger the request.
COD Orders
• The amount is refunded as Cbstory Gift card which you can use for your future orders
• COD handling charges (INR 50) charged at the time of placing the order are non-refundable.

Prepaid Orders
• Full amount is refunded into your initial payment mode (bank account, credit card, etc.)
Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.)
• All refunds for discounted merchandise (Prepaid & COD) are issued as Gift card only.

International Orders
• We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
• All applicable brokerage or custom charges on international shipments will be paid by the customer.
• All other applicable conditions and terms of our return and refunds above apply to international returns.
• we accept only prepaid payment mode for International order.

Exclusion from Return/Exchange
• Products can be replaced only in case the products delivered are damaged/defective,
• Handling charges of INR 95 applicable on all orders below INR 1000 are not refunded in case of any return.


Important things to keep in mind while sending back the product for return/exchange:
• All items must have the original tags, and should be unwashed, and undamaged with no smell of perfume, deodorant or detergent.
• All items should be free of make-up or tan marks.
• Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
• To ensure your Cbstory products are not damaged during shipment, please re-use the entire original packaging for proper care and protection.
• All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at hello@craftinbrands.com from your registered email id to trigger the request.
• It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
• Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again.

Cancellation:

Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email hello@craftinbrands.com. After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.

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